Common Issues & Resolutions

INDPayroll provides solutions to common payroll, employee, and system-related issues. Each solution includes step-by-step guidance to ensure smooth operations.

Common Issues & Resolutions

Issue Possible Cause Step-by-Step Resolution
Forgot Password Incorrect login credentials or expired password 1. Click “Forgot Password” on the login page.
2. Enter registered email or mobile number.
3. Receive OTP/Reset link and follow instructions.
4. Login using the new password.
Payslip Not Generated Payroll not approved or employee inactive 1. Navigate to Payroll > Run Payroll > Preview.
2. Verify that payroll for the employee is approved by HR & Finance.
3. Check employee status (Active/Inactive).
4. Regenerate payslip if necessary.
Employee Missing from Payroll Incorrect salary template assignment or inactive profile 1. Navigate to Employees > Manage Employee.
2. Ensure the employee is active.
3. Assign the correct salary template.
4. Re-run payroll for the period.
Payroll Calculation Errors Attendance mismatch, leave errors, or statutory misconfiguration 1. Review Attendance & Leave Integration.
2. Verify all salary components are correct.
3. Check PF/ESI/TDS configuration.
4. Apply corrections and reprocess payroll.
Bank Transfer Failure Incorrect bank details or rejected NEFT file 1. Verify employee bank account number & IFSC.
2. Export a new NEFT/RTGS file.
3. Upload to the bank portal and confirm status.
System Performance Issues Browser cache, slow internet, or outdated browser 1. Clear browser cache and cookies.
2. Use latest browser versions (Chrome, Edge, Firefox).
3. Ensure stable internet connection.