Common Issues & Resolutions
Troubleshooting
INDPayroll provides solutions to common payroll, employee, and system-related issues. Each solution includes step-by-step guidance to ensure smooth operations.
Forgot Password
- Possible cause: incorrect login credentials or expired password.
- Click "Forgot Password" on the login page.
- Enter registered email or mobile number.
- Receive OTP/reset link and follow instructions.
- Login using the new password.
Payslip Not Generated
- Possible cause: payroll not approved or employee inactive.
- Navigate to Payroll > Run Payroll > Preview.
- Verify that payroll for the employee is approved by HR & Finance.
- Check employee status (Active/Inactive).
- Regenerate payslip if necessary.
Employee Missing from Payroll
- Possible cause: incorrect salary template assignment or inactive profile.
- Navigate to Employees > Manage Employee.
- Ensure the employee is active.
- Assign the correct salary template.
- Re-run payroll for the period.
Payroll Calculation Errors
- Possible cause: attendance mismatch, leave errors, or statutory misconfiguration.
- Review Attendance & Leave Integration.
- Verify all salary components are correct.
- Check PF/ESI/TDS configuration.
- Apply corrections and reprocess payroll.
Bank Transfer Failure
- Possible cause: incorrect bank details or rejected NEFT file.
- Verify employee bank account number & IFSC.
- Export a new NEFT/RTGS file.
- Upload to the bank portal and confirm status.
System Performance Issues
- Possible cause: browser cache, slow internet, or outdated browser.
- Clear browser cache and cookies.
- Use latest browser versions (Chrome, Edge, Firefox).
- Ensure stable internet connection.